Support

Frequently Asked Questions

Frequently Asked Questions

Welcome to Markup Mattress. Below you'll find answers to common questions about our bedding, mattresses, accessories, and furniture offerings across categories such as Bedding, Pillows, Memory Foam Pillows, Nursery, Travel Pillows, Latex, Protectors, Toppers, Latex Mattress Toppers, Wool Mattress Toppers, Innerspring Mattresses, Sheets, Luxury Mattresses, Adjustable Beds, Furniture, Platform Bed Frames, Down Pillows, Comforters, Wool Comforters, Body, Contour, Mattresses, New, Mattress Topper, Mattress Pads, Crib Mattresses, Duvet Covers and Bed Skirts, Blankets & Quilts, Natural Latex Mattresses, Pet Beds & Accessories, Mattress Toppers, Hybrid Mattresses, Kids Mattresses, Luxury Mattress Toppers, Mattress Protectors & Pads, Bedroom Furniture, Foam Mattresses, and Kapok. If you don’t see what you’re looking for, contact our support team for personalized assistance.

General Questions

What types of products does Markup Mattress offer?

We offer a wide range of bedding and mattress products, including mattresses (memory foam, latex, latex hybrids, innerspring, and natural options), toppers, protectors, sheets, pillows (down, hypoallergenic, and memory foam), comforters and quilts, duvet covers, bed skirts, and related bedroom furniture such as platform bed frames and adjustable bases. We also carry nursery, kids, and pet bed products.

Do you ship internationally?

We primarily ship within [Your Country/Region]. For international shipping eligibility, rates, and delivery times, please see our shipping policy or contact customer support for options.

What is your return policy?

We offer a flexible return policy on most items within a specified window from delivery. Some items, such as on-sale, custom, or opened protective are subject to return restrictions. Please review our return policy during checkout or contact support for details.

Mattresses

What mattress types do you carry?

We offer memory foam, latex, natural latex, hybrid (foam + springs), innerspring, and foam mattresses. We also stock contour and body-support mattresses designed for specific comfort and support needs.

How do I choose the right firmness?

Firmness depends on weight, sleep position, and comfort preference. In general, side sleepers may prefer softer to medium firmness, back sleepers medium to medium-firm, and stomach sleepers firmer support. Our product pages include recommended firmness guidance and trial periods.

Do you offer mattresses with hypoallergenic or natural materials?

Yes. We offer natural latex, wool, Kapok, and other natural layers designed to provide breathability and allergen resistance. Look for labels such as natural latex, wool comfort layers, or Kapok in product descriptions.

What is the sleep trial?

Most of our mattresses come with a risk-free sleep trial period. If you’re not satisfied within the trial window, you can initiate a return or exchange according to the policy outlined on the product page.

Pillows & Sleep Accessories

What types of pillows are available?

We offer down pillows, memory foam pillows, latex pillows, and hypoallergenic options. We also provide specialized pillows such as contour pillows for neck support and travel pillows for on-the-go comfort.

How do I choose a pillow?

Choose based on sleep position, fill material, and loft preference. Side sleepers generally benefit from higher loft, back sleepers from medium loft, and stomach sleepers from lower loft. See product details for fill and firmness recommendations.

Bed Bases, Frames & Bedroom Furniture

What bed bases and frames do you offer?

We offer platform bed frames, adjustable beds, and a variety of bedroom furniture to complement your mattress setup. Frames come in multiple finishes, sizes, and weight capacities.

Do you offer adjustable bases?

Yes. Our adjustable bases provide individualized head and foot elevation, with features such as silent operation and compatibility with most standard mattresses. Review compatibility notes on product pages.

Bedding Sets, Sheets & Protectors

What sheets do you have?

We carry a range of sheet sets, including cotton, cotton blends, and sateen finishes. Some sets are designed to be temperature-regulating or enhanced for durability and softness.

Do you offer mattress protectors and pads?

Yes. We offer waterproof and breathable protectors, as well as mattress pads and comfort-enhancing toppers to extend the life of your mattress and improve comfort.

What about duvet covers, bed skirts, and comforters?

We offer a selection of duvet covers and bed skirts in various fabrics and colors. Our comforters and wool comforters provide warmth with different fill materials to suit your climate and preferences.

Specialty & Kids Products

Do you sell nursery and crib mattresses?

Yes. We offer crib mattresses and nursery-related bedding designed for safety and comfort for infants, with appropriate firmness levels and materials.

What about kids mattresses?

We provide durable and supportive options designed for children, including a range of firmness and height suitable for growing sleepers.

Do you carry pet beds?

Yes. We offer pet beds and accessories designed to complement your home and provide comfort for pets.

Materials & Sustainability

What materials are used in your mattresses?

We use a variety of materials including memory foam, natural latex, latex blends, wool, Kapok, cotton, and innerspring components. Some products emphasize natural or eco-friendly materials.

Are your products CertiPUR-US or other safety-certifications?

Many of our foams and components meet safety and performance certifications such as CertiPUR-US. Please check the product specifications for exact certifications.

Order, Shipping & Support

How can I track my order?

Once your order ships, you will receive a tracking number via email. You can also track orders from your account dashboard.

What payment methods do you accept?

We accept major credit cards, debit cards, and other supported payment methods. Specific options are shown at checkout.

How can I contact customer support?

You can reach our support team via email, phone, or live chat during business hours. We’re here to help with product questions, sizing, orders, and returns.

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